Booking a Parkside Caravans break

There are two easy ways to book:

1. By telephone – call us on 07548986614

2. By On-Line Booking form on  website

Booking Policy: All bookings for any family break which include under–18s should include a responsible adult who is at least 25 years of age.

Paying for your break

To ensure that we can meet all requirements, please do not send any payments to Parkside Caravans until you have read the terms and conditions of reservation.

The easiest way to pay for your holiday is by debit or credit card via PayPal

Our preferred method of payment is by PayPal. 

Cheques and postal orders If you are paying for your booking by post, cheques and postal orders should be made payable to Parkside Caravans and address will be given by e-mail or over the phone. Cheques cannot be accepted for breaks starting within 21 days of the booking.

Cash is accepted, but only to be sent by Recorded mail, as any loss we will not be liable for.

Post–dated cheques will not be accepted. Any bank charges incurred for these cheques are solely the customers' responsibility.

The deposit will be deducted from the payable balance.

The date for payment of the balance will be shown on your confirmation of booking. Payments by post or telephone, including debit or credit card payments, must reach Parkside Caravans no later than 56 days before the start of your break. Please note balance reminders will not be sent, if your booking is not paid by this time, it may be cancelled. For bookings starting within 56 days of the break start date, full payment is required, see Late Bookings.

Also to the price of your holiday, is that there is a holding bond of £50 which is payable at the same time of your holiday, which will be fully refunded if the caravan is clean and tidy and no damage, is is refunded within 7 working days after your holiday.

The contract

A contract will come into existence between you and Butlins when:

• We tell you on the telephone, or online over the internet, that your booking is confirmed or
• We accept your deposit payment by issuing written confirmation of your booking

The contract binds you and all members of your party, including day visitors. The contract lasts until you and your party leave the resort. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in 'Terms and Conditions'. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking; you must attend the break booked. Your break cannot be passed or sold to a third party. We will only discuss details of the booking with you, the lead guest.

Re–selling of Holiday

You are not allowed to re-sell our holidays.

Free

Within this brochure, reference to items as 'free' means they are included within the cost of the holiday.

Your reservation

Your booking will only be confirmed once the deposit has been paid. When you receive your confirmation of booking, please telephone Tracey on 07548986614 if any of the details contained in it are incorrect. With this confirmation will be any other relevant information.

If you change your booking

If you wish to add more guests to a booking, you will be charged for the extra wristbands required. Any change to the lead guest is treated as a cancellation and subject to cancellation charges as outlined below. Part cancellations are subject to our normal cancellation charges (see If you cancel your booking). If you have your own private holiday insurance, you may be able to reclaim the charges.

Date changes

If you wish to change the date of your holiday or request a change of resort. You will also incur additional charges if the cost of your holiday rises. It should be noted that we cannot change dates from one calendar year to the next.

If you wish to change your booking, please contact Tracey on 07548986614. Requests must be made in writing or by telephone by the lead name on the booking only. Only one date change allowed per booking. Date changes are not allowed for bookings where the holiday starts in less than 21 days. Changes made within 56 days of the start of the break are treated as a cancellation and subject to cancellation changes (see If you cancel your booking).

If you cancel your booking

It may be necessary to cancel your break due to illness, accident or change of circumstances. If you have taken private insurance, charges arising from the cancellation may be covered. It you have not taken private insurance, there will be no refund for any monies lost. We strongly advise that you take private insurance cover in order to protect yourself and your party.

As soon as you know that you need to cancel, call Tracey on 07548986614. Cancellation charges are calculated from the date we receive your verbal instruction to Parkside Caravans, please see table below:

Days before you start holiday	Cancellation Charge
Min Cancellation Charge	Deposit
56 days or more	Deposit
55 days to 43 days	50%
42 days to 29 days	75%
28 days or fewer	100%

Cancellation charges are calculated on the start date of your holiday; in the event of this being amended, charges will apply to the earliest date whether this is the original or amended start date. Deposit payments are non–refundable and non–transferable in all circumstances. Any refunds due can only be made by the original payment method. If you have not arrived by 8am on the morning after your break was due to commence, or contacted the resort to confirm your arrival, we will assume that the break is cancelled and the total cost will be forfeited.

Any refunds given in respect to payments made by debit/credit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded.

Minor alterations

Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment, may be made by Butlins for reasons beyond our control.

Late bookings

For any holiday booked within 56 days prior to the holiday start date, full payment is required.

If the holiday is booked within 21 days, payment will need to be by credit or debit card via PayPal.

Pricing

All pricing is subject to promotional availability at the time of booking your break. We guarantee that the price shown and agreed on your confirmation of booking for the caravan accommodation and party size, plus any supplements, is the amount payable by you.

Caravan prices
Charges are per caravan for up to five people. Additional people, up to a maximum caravan occupancy of eight, (which is dependant on the manufacturers recommended occupancy of the caravan), will be charged for at the current brochure price. All caravan accommodation is self catering.

Arrival and departure times

Your caravan accommodation keys will be available on the day of arrival, as follows:

Gold 16:00

However, you may use all other facilities on your arrival day, before check–in. Please bring your confirmation of booking. Fully paid caravan accommodation will be held until 08:00 on the day following the date your break was due to commence. On your departure day, we ask that you vacate your caravan by 10:00 and return your keys to the Caravan Village Reception or leave them at the main resort entrance. You are welcome to use the other resort facilities until 12.00 on your departure day.

Club membership

When you confirm your booking contract (reservation), you are also applying for membership of the Butlins entertainment club, which is a legal requirement in order to use certain facilities. Personal details, including home address and age, must be correct. All adults booked must appear on the Electoral Roll at the address given on the booking without exception. If you or your guests fail to provide this information, we reserve the right to terminate the contract without recompense. Please see Data Protection information.

Children

Children aged eight years and under may not be left alone without full adult supervision. Services/facilities for children over five years are not childcare facilities. Whilst every care is taken, children remain the responsibility of parents or guardians at all times, in all the facilities listed in this brochure. Butlins will not accept bookings for parties with more than six children under 15 years old per adult. At least one adult must occupy each unit of caravan accommodation.

Pets

Pets are not permitted in the caravans, except guide dogs

We need to know

Only the guests listed on the confirmation of booking may occupy the caravan accommodation. If any other person/persons are found in occupation, Butlins will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately and refunds will not be given.

Health and safety

For the safety and well being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities.

Splash Waterworld In Splash Waterworld, all non–swimmers under 14 years old and children aged 8 years and under must be accompanied by an adult. Only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes.

Funfair Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out, please check with your resort. Rides are subject to weather conditions. Butlins actively works within the Health and Safety Executive’s Code of Safe Practice HS G 175 Fairgrounds and Amusement Parks, which states that operators should “take reasonably practicable measures to identify and exclude any individuals who cannot ride safely”. The code specifically includes persons who “have a physical injury or other condition” that impairs their ability to use the ride safely. Ride attendants assess guests according to these recommendations. Unfortunately, this may present limitations to some disabled guests, those, for example, who cannot brace or support themselves in the seat of a given ride.

Contagious Diseases Should Butlins become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease that has the potential to infect a large number of people quickly, they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable holiday insurance prior to travel to cover any such eventuality.

Proof of Age may be asked for when buying alcohol on resort. The only accepted forms of ID are photographic driver’s licence or passport.

Guests with a disability

If you have special requirements, please let us know at the time of booking. We will do our best to meet these requirements but they cannot always be guaranteed. If your special request is a necessity for you to be able to take a break, or any member of your party has restricted mobility or access requirements, please contact the Tracey on 07548986614.

Please note that ownership is on the guest to inform us at the time of booking of any special requirements, so that we can advise on the suitability of caravan accommodation available.

Dialysis facilities close to Resort

For dialysis treatment while on holiday at Butlins, Skegness resort contact Beacon Medical Practice on 01754 897000.

Royal National Institute for the Deaf – Typetalk

We welcome enquiries from RNID Typetalk, the national telephone relay service for the deaf, deafened, hard of hearing, deaf-blind and speech–impaired people. For further information on this service, contact by telephone 0800 7311 888, Textphone 0800 500 888, or email: helpline@mid-typetalk.org.uk. Website: http://www.mid-typetalk.org.uk

General

Please show consideration to other guests and Butlins team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated and they and their party will be asked to leave the resort immediately (without refunds).

Contracts will also be terminated if Butlins has a reasonable suspicion that any guest has committed, or intends to commit, an offence.

Please treat your caravan accommodation with care and respect. It will be inspected at the end of the holiday. You will be held responsible for any damage caused during your stay. Damage to your caravan may also result in the termination of the holiday with no compensation.

On departure, please leave your caravan in a clean and tidy condition. Check your caravan carefully prior to departure, as we do not accept liability for items left behind. We reserve the right to charge you, during or after your stay, for any loss or damage to our property. We reserve the right to enter the caravan at any time and for any reason, to ensure the safety and wellbeing of all of our guests.

Butlins reserves the right to require any guest to be interviewed by us, on Butlins premises, to enable us to look into instances of damage or nuisance to Butlins property or guests. Any person who refuses to comply, without a reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately and refunds will not be given. We reserve the right of entry to our resorts, and the right to refuse entry to our resorts without notice.

Guests are advised not to bring electrical appliances to any resort. If guests do so, they use the equipment at their own risk. Please be aware that some entertainment shows use strobe lighting. The availability of some outdoor facilities and entertainment may be affected by adverse weather conditions.

TV filming and photography

Due to the popularity of Butlins, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlins promotional films and photographs on the resorts throughout the year. Please be aware that photographic shoots and/or filming may be in progress during your holiday, and ensure that you are aware of the positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs.

Bookings taken for major public holiday periods

Please note that all bookings taken for major public and bank holiday periods are subject to a maximum group size of eight. Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group for the purposes of these terms, irrespective of whether separate bookings have been made. If you or your guests fail to provide this information, we reserve the right to terminate the contract without recompense. Butlins reserves the right to terminate the contract of any guests found to be in breach of this requirement without notice and would require the guests to leave the resort without refund of monies paid. All adults booked during the above periods must appear on the Electoral Roll at the address given on the booking.

Wristbands

On selected breaks, as one of our safety measures, we operate a wristband policy. These are issued to guests at check–in. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort. Guests without wristbands will be refused entry to venues and may be required to leave the resort without refund. Should you lose you wristband, please contact the Caravan Village Reception – there is a charge for replacements issued.

Alcohol

For the safety, wellbeing and enjoyment of all our guests, we do not allow guests to bring excessive quantities of alcohol onto the resort. The quantity that is deemed to be excessive will be at the absolute discretion of the resort Team.

Where excessive quantities of alcohol are/have been brought onto the resort, then the alcohol will be removed and returned only at the end of the break. Where repeated attempts to breach this condition are made, Butlins reserves the right to terminate the contract without notice and without refund of monies paid.

Smoking Policy

Smoking is not permitted in any buildings, including caravans and caravan accommodation. In the event that we find that you have been smoking in your caravan, we reserve the right to charge you with a cleaning fee of £75.

Butlins Holiday Rating System

This ratings system is designed to ensure that you spend your holiday with guests with similar tastes and needs, so ensuring that the atmosphere is right for you. Activities and entertainment will vary according to which rating of break you have chosen.

U breaks are for families with children of all ages. They feature child–friendly entertainment.

18 breaks are just for adults and feature themed entertainment – you will find no children on these breaks.

Family Breaks (U) and Big Weekends (18) booking policy

To ensure that the correct atmosphere is maintained for each different break, we have a booking policy for each rating.

Family break (U) rating: in order to achieve a friendly, family atmosphere, Butlins will not normally accept bookings on our family "U" category breaks from adult parties:

• Of four or more whose members are aged predominantly 16 to 21
• Of eight or more whose members are aged predominantly under 30
• Single persons who are not part of a family group

Big Weekends (18) breaks rating: no one under the age of 18 will be allowed onto the main resort. Groups with more than 20 members aged predominantly under 30 should give their details and obtain our specific approval prior to booking. Hen/stag parties are discouraged.